fbpx

Privacy policy for the online store “naturalpassion.co.uk”
The Personal Data Administrator is: naturalpassion.co.uk based in Bradford Woolstone Warehasue BD1 2NG.
Providing the data is voluntary but necessary in order to perform the courier service and fulfill the order.
We collect the recipient’s details that are necessary to perform the transport service: – Name and surnames, e-mail address, telephone, Postal address (delivery).
Full registration on the site is voluntary and optional.
The given data will be processed on the basis of art. 6 par. 1 point a) and in accordance with the General Data Protection Regulation (RODO).
The personal data inspector is NAturalPAssion- Slawomir Subda, e-mail address info@naturalpassion.co.uk
We respect the right to privacy and we care about data security. For this purpose, among others, secure protocol encryption of communication (SSL), and data storage takes place on secure servers.
Personal data, which are provided in the service order form, are treated as confidential data and are not visible to unauthorized persons.
The given data will not be transferred or sold to other entities – the data will only be sent to your chosen courier company, and we will only contact you in matters relating to transport services.
You have the right to access your data and rectification, deletion, processing restrictions, the right to transfer data, the right to withdraw consent at any time without affecting the lawfulness of processing – contact us at the following e-mail address: info @ naturalpassion .co.uk
Personal data collected for the purpose of transport services will be stored for the period necessary to complete the courier service and fulfill the order, for a period of 2 years.
No data collected by us will be made available to third parties without the express consent of its owner outside the Service partners: (Paypal), courier companies (Fedex UK, DPD UK, UPS,RM) or at the express request of judicial, police and investigative authorities.
You have the right to lodge a complaint with the supervisory body (Office for Personal Data Protection) when you feel that the processing of personal data concerning you violates the provisions of the General Data Protection Regulation of 27 April 2016.

PRODUCT RETURNS


RETURNING SUPPLEMENTS

We are proud of the quality of our products and as such, if you find that your products arrive with you in an unsatisfactory condition, please return the unopened products to the returns address below.

If you find any of our food products in a state not for human consumption, please contact our Customer Team; phone 07741092446 or info@naturalpassion.co.uk

Please do not send any food products back which have not been requested.


LOST OR DAMAGED PARCEL

If you have any lost or missing products from your order then please contact our Customer Team; phone
07741092446 , alternatively – info@naturalpassion.co.uk

Lost parcels must be reported within 10 days of the despatch date we will not be liable for any loss should you fail to do this.

If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 30 days of the despatch date) to the returns address below. We will not be liable for any damage if you fail to do this.

311 Woolstone Warehause, Grattan Road, Bradford, BD1 2NG – Only.


ADDITIONAL RETURNS INFORMATION

We retain the right to request a return of the faulty products with the consignment number on the outside of your parcel, by recorded delivery to the below address, and the products will be inspected. If the fault is agreed, a full refund will be given for the returned products.

We will not be responsible for the cost of postage and packaging to return products. We recommend using a recorded delivery service for returns as we cannot be responsible for products which don’t make it back to our warehouse.

Close Menu
×
×

Basket